At Zodiac architect.com, we take pride in offering digital astrology services that are custom-made, securely delivered, and backed by professionalism. As our services involve personalized digital products (such as prediction reports and consultations), we follow a strict and transparent refund policy designed to protect both our customers and our business.
Nature of Service
All services offered on Zodiac architect.com-such as numerology reports, prediction charts, and consultations-are custom-created digital products. These are made-to-order and delivered electronically. Due to the nature of such services, once a report or consultation is delivered, it cannot be reused, revoked, or resold.
No Refunds Once Delivered
To maintain the integrity of our service and prevent misuse, refunds will not be issued once:
A digital astrology report has been created and delivered.
A consultation has been completed or attempted as scheduled.
This policy applies regardless of personal opinion about the prediction outcome or the user’s expectations from the report.
▲ Reminder: Astrology is an interpretive science. Results and insights are subjective. We do not guarantee outcomes.
Valid Reasons for Refund (Rare Cases)
Refunds may be considered only in the following rare, provable circumstances:
Duplicate payment due to technical glitch.
Non-delivery of service due to system failure or proven internal error.
Technical failure during a live consultation (e.g., both parties unable to connect due to server issues).
Any such refund request must be raised within 24 hours of payment, with complete documentation.
Internal Review & Decision Process
All refund requests are evaluated by our internal Quality Audit Team. This team verifies:
Payment status
Delivery records (email/WhatsApp logs)
Any customer communication or queries
System logs for technical issues
The final decision of the team is binding. No external dispute will be entertained after this stage if internal refund procedures are bypassed.
Payment Disputes Policy
Customers are expected to contact us through official support channels before initiating any kind
issues).
Any such refund request must be raised within 24 hours of payment, with complete documentation.
Internal Review & Decision Process
All refund requests are evaluated by our internal Quality Audit Team. This team verifies:
Payment status
Delivery records (email/WhatsApp logs)
Any customer communication or queries
System logs for technical issues
The final decision of the team is binding. No external dispute will be entertained after this stage if internal refund procedures are bypassed.
Payment Disputes Policy
Customers are expected to contact us through official support channels before iniiating any kind of payment dispute or reversal. Filing a payment dispute without first communicating with us:
May result in permanent blacklisting from all future services.
May be reported under misuse and breach of digital service terms under Indian IT & Cyber Law.
We maintain complete delivery records and communication logs, which will be submitted to the payment provider or financial institution in case of any unauthorized claim or reversal.
→ Refund Processing Time
If a refund is approved, the amount will be processed within 5-7 business days via the original payment method through our secure payment gateway.
Customer Support
For help, order issues, or clarification, contact us before taking any formal action:
Email: zodiac architect.com
WhatsApp: +91-8690925128
Legal Note
Zodiac architect.com (operated by Divine Technology) reserves the right to take legal action against fraudulent payment disputes or misuse of the refund process. These policies are in place to protect genuine customers and ensure responsible digital service usage.